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Shipping and Returns

Shipping and Delivery

All orders will be sent via Australia Post free of charge, except for bulky items such as hats and swags, on which you will be contacted for to discuss shipping options. You will be emailed an Australia Post tracking number for all parcels sent. Orders will be shipped on next business day after your order is placed.

Your order will be shipped from our Fitzroy Crossing shop, so please allow 10-21 days for delivery of your items. We also offer a click and collect service for people who wish to purchase online and then collect from our store at a later date. There is no cost to take advantage of this service, simply select ‘Free pick up in-store’ at the checkout. If you want to click and collect and arrange your own freight (mail plane, road train, bus freight etc.) please contact us and we will do our best to get it to your preferred method of transport as soon as possible.

Our online store shows up to date stock availability, however there may be instances when items purchased are sold out or unavailable on the day of purchase. When this happens, we will notify you within 48 hours to confirm when the product will be available.

Returns and Replacements

We would like our customers to be completely happy with their purchases from us, however we also recognise the restrictions of buying online. As it is not always possible to estimate the correct sizing or fit of an item, we are more than happy to offer our advice either via our live chat, or alternatively phone 08 9191 5316 during business hours or email admin@kimberleycountry.com.au

If you are unhappy with your purchase we will accept return of merchandise ONLY IF IN SALEABLE CONDITION, unworn, with all labels and original packaging. We will refund the original cost of the item but not the cost of postage for despatch or return. Please contact us within 14 days of receipt of your item to request a return. We will reimburse the cost of return postage only for faulty or incorrectly supplied items. We will pay the postage back to you for items exchanged due to sizing issues but not the cost incurred by you to send the original item back to us. We offer free postage back to you only for the first exchange, any subsequent exchanges will be entirely at your cost.

Special orders may require upfront payment and are non-refunadable.

Clothing or footwear may not be returned once worn unless shown to be defective.

We have a no returns or exchange policy on hats and sale items so please ensure you make the correct size selection before purchasing.

Promotions and discounted prices may be offered from time to time. These offers may or may not also be available instore and may only be for a specified period of time.

PLEASE NOTE - We DO NOT offer a refund for change of mind.

The customer is liable for all return postage costs.

Please enclose PRE-PAID PLASTIC AUSTRALIA POST SATCHEL.

 

Under no circumstances will we accept goods returned without a return authority or on a COD basis or they will be returned to you. If you require a refund we will issue credit to your customer account or refund you by the method in which you originally paid. All refunds will be in Australian dollars.

To request a return on goods purchased by either ZipPay or Afterpay, please contact our store directly. ZipPay nor Afterpay are able to authorise returns on our behalf. Refunds on goods purchased by ZipPay and Afterpay will be refunded to your ZipPay or Afterpay account after the goods are received back into our store. We are not permitted to refund directly to you or supply store credits for items returned that were purchased by ZipPay or Afterpay. We are not able to change or add to orders that have been paid by ZipPay or Afterpay. We can exchange sizes or colours on goods purchased by ZipPay and Afterpay. Returns requiring replacement, repair or refund more than 120 days after purchase through ZipPay and Afterpay are handled completely by our store with no further reference to the credit provider.

Payment

Orders may be paid for by Pay Pal or by Credit Card. Both forms of payment are processed through secure encrypted banking portals. We do not accept COD orders, cheques, money orders or direct deposit through our online store. If you have an existing company trading account with our store, or would like to pay by direct deposit, please contact us directly to arrange your order.

We now also offer Afterpay a convenient option that allows you to shop now and pay later by 4 equal fortnightly installments. Click here for the afterpay terms and conditions.

ZipPay is an alternative buy now, pay later payment option. For more information on ZipPay click here

 

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